General support in English
Support provided without knowledge of your system, its architecture, and the automation processes that underpin its operation.
ClickUp Support with SLA
Your ClickUp can’t go down when operations depend on it
Count on specialized support in Portuguese, a certified team, and guaranteed response times to resolve incidents, answer questions, and handle critical automations and adjustments in your workspace.
2-hour critical SLA8-hour standard SLA99% SLA met95% CSAT for support
ClickUp Mission Control Online
Critical • 2-hour SLA
Approval automation has stopped
Priority service call with technical diagnosis and assisted repair.
Standard • 8-hour SLA
Question about permissions
Configuration settings for administrators and users.
2 hourscritics
95%First-contact resolution
Dedicated channel
Actual SLA
Certified team
When support becomes a bottleneck
The problem isn't opening a ticket. It's sitting around waiting for a response.
Native support is usually generic, in English, and lacks context specific to your workspace. For teams that use ClickUp every day, this becomes an operational risk.
Slow response time
Hours or days waiting for a response while the team gets bogged down, creates manual workarounds, and loses productivity.
Unresolved questions
Small issues pile up, lead to rework, and cause the workspace to become disorganized over time.
Support that understands your environment
Three levels of support to keep ClickUp running smoothly
You don’t just get answers. You get a team that understands your workspace, prioritizes tickets, and guides the ongoing evolution of your operations.
Technical Support
Troubleshooting technical issues in ClickUp with a defined SLA and practical guidance.
- Correction of settings
- Automation diagnostics
- Guidance for Admins
- Call logging and tracking
Strategic Support
Ongoing consulting to improve processes, governance, dashboards, and automation.
- The Evolution of the Workspace
- Process adjustments
- Usage and Adoption Reviews
- Monthly recommendations
Priority Service
Priority support for critical situations that directly impact operations.
- Priority response
- Incident triage
- Support for critical automation systems
- Operational Containment Plan
Critical SLA2 hours
Standard SLA8 hours
SLA met99%
CSAT (Customer Satisfaction) Support95%
Less operational risk
Critical issues are assigned to a specific channel and given priority, minimizing the impact on teams that rely on ClickUp every day.
Workspace Evolving
In addition to resolving tickets, the support team helps ensure that processes, automations, and dashboards remain aligned with the business.
A more autonomous team
With Portuguese-language guidance and internal documentation, users and admins can resolve issues more quickly and with less reliance on others.
Business continuity
Never be without expert support for your ClickUp again
Schedule a consultation and find out which SLA support plan is right for the size, criticality, and maturity of your operation.
What is the difference between the TaskUP integration and ClickUp's native integration?
TaskUP knows your workspace, provides support in Portuguese, and resolves issues related to configuration, processes, automations, and operations—not just general product questions.
What customer service channels are available?
Support is available via Slack, Microsoft Teams, email, and phone for emergencies, depending on the plan you’ve purchased.
Can I purchase support even if I haven't implemented TaskUP?
Yes. We conduct an environment onboarding to document the structure, rules, and automations before beginning support.
Does the support include updates to the workspace?
Minor adjustments and optimizations can be included. Larger structural changes can be handled as a separate project or through Managed ClickUp Ops.