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Our GIMC team offers the highest level of support to your team in using ClickUp to expand the excellence of your processes. We quickly resolve questions and bugs, and we understand your entire use of the platform so that we can provide the best support possible.

Far beyond traditional support, our customers benefit from continuous improvements and the possibility of using the remaining hours of their GIMC to develop training for their team—keep all key users up to date with the tool so they can enjoy its full potential.

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Frequently Asked Questions

Is this exclusively a GIMC service, or can we also develop improvements?

Our GIMC service consists of a package of monthly hours, which can be used both to resolve questions or bugs and to develop improvements to your ClickUp system. The improvements are short projects developed by TaskUP consultants with the aim of optimizing the workflow already in use—count on platform experts to assist in building your team's ClickUp system.

Still have questions? Click here and chat with one of our specialists.

Can I use the hours for training my team?

Yes! The hours in the package can be used for ClickUp training. You can find more information on our page about training

Still have questions? Click here and chat with one of our specialists.

If you do not use all the hours allocated to you in a month, what happens?

In our support, hours are cumulative on a quarterly basis, so any unused hours in a given month can be carried over to the following month of that quarter.

Still have questions? Click here and chat with one of our specialists.

How can I contact the GIMC TaskUP team?

Our support platform is Salesforce Service, from which you can send requests for improvements and training, as well as requests for questions or bugs to be resolved. The entire flow is based on pre-established SLAs, so that you can always get the most out of ClickUp. On our Service platform, our customers also have access to a vast knowledge base, with tutorials and articles about ClickUp and best practices for using it. Finally, all of our customers receive a Bookings link to schedule meetings with our consultants.

Still have questions? Click here and chat with one of our specialists.

Can I call GIMC agents to resolve my questions?

Yes! If you prefer to have questions or bugs resolved over the phone, you can request a meeting while the ticket is being resolved.

Still have questions? Click here and chat with one of our specialists.