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GIMC — Incident Management and Continuous Improvement
Your ClickUp is evolving every month, without relying on improvisation
GIMC maintains stable operations following implementation: technical support, defined SLAs, incident resolution, configuration adjustments, new automations, and continuous improvement of the workspace.
SLA by Priority5 days a weekQuarterlytime bank R$ 2,800/month (starting rate)
ClickUp Mission Control
Critical IncidentResponse within 4 hours
SLAOn-Demand AutomationQuarterly time bank
EvolutionWorkflow RefinementContinuous Improvement
GIMC98%satisfaction
120+projects
Support with SLA
Technical corrections
Continuous evolution
What GIMC Covers
It's not just a one-time solution. It's a path to stability and growth.
GIMC combines customer support, technical governance, and continuous improvement so that ClickUp can adapt to the business as processes, teams, and priorities change.
SLA Policies
Response and resolution times by priority, clearly defined for critical, high, medium, and low-priority incidents.
Open 5 days a week
Received via the portal, email, or ClickUp, with follow-up on questions, corrections, and requests for improvements.
Specialized Scaling
Complex cases are referred to senior specialists to avoid lengthy delays in the operation.
Investment and Deliverables
Continuous management for companies that can't afford to let ClickUp come to a halt
Ideal for companies that already use ClickUp and need operational reliability, continuous improvement, and specialized support without having to set up a dedicated in-house team.
Initial Plan
Starting at R$ 2,800/month
Includes a quarterly accumulative time bank, SLA-backed support, new on-demand automations, continuous improvements, and technical support for the workspace.
New On-Demand Automation Solutions
Creating and fine-tuning automations to reduce manual tasks and keep processes running smoothly.
Configuration Consulting
Adjustments to fields, permissions, views, templates, statuses, and critical workspace components.
Workflow Refinement
Periodic review of processes and workflows to eliminate bottlenecks and improve adoption.
Integrations and Incidents
Support for integrations, bugs, technical questions, and fixes that impact operations.
Secure operation
Do you want to keep your ClickUp stable, up to date, and evolving alongside your operations?
Schedule an assessment and find out how GIMC can handle the support, incident management, and continuous improvement of your workspace.
What is GIMC?
GIMC stands for Incident Management and Continuous Improvement: a technical support and continuous improvement service for companies that use ClickUp.
How does the SLA work?
Tickets are classified by priority. The official website states that critical tickets are responded to within 4 hours, high-priority tickets within 8 hours, medium-priority tickets within 24 hours, and low-priority tickets within 48 hours.
Can I hire someone without having set up an account with TaskUP?
Yes. GIMC can serve companies that already use ClickUp, even if the initial implementation was carried out by another provider.
What types of calls are handled?
Questions about usage, settings, automations, bugs, integrations, and workflow improvements.