Support or improvements? You don't have to choose! Our support team offers the highest level of assistance to your team in using ClickUp, in order to expand the excellence of your processes. We quickly resolve doubts and bugs, and understand your entire use of the platform so that we can support you in the best possible way.

Far beyond traditional support, our clients can count on continuous improvements and the possibility of using the remaining hours of their support to develop training for the team - keep all key-users up to date on the tool so that they can take advantage of its full potential.

Frequently Asked Questions

Is it exclusively a support service or can we also develop improvements?

Our support service consists of a monthly package of hours, which can be used either to resolve doubts or bugs, or to develop improvements to your ClickUp system. Improvements are brief projects developed by TaskUP consultants with the aim of optimizing the flow already in use - you can count on experts in the platform to help you build your team's ClickUp system.

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Can I use the hours to train my team?

Yes, the hours in the package can be used for ClickUp training. You can find out more on our page about training

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What happens if I don't use all the hours allocated for a month?

In our support, hours are cumulative on a quarterly basis, so what is not used in one month can be used in the following month of that quarter.

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How can I contact the TaskUP Support team?

Our support platform is Salesforce Service, from which you can send requests for improvements and training, as well as requests for doubts or bugs to be resolved. The entire flow is based on pre-established SLAs, so that you can always make full use of ClickUp. On our Service platform, our customers also have access to a vast knowledge base, with tutorials and articles on ClickUp and the best practices for using it. Finally, all our clients receive a Bookings link for scheduling meetings with our consultants.

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Will I be able to make calls to support agents to resolve my queries?

Yes! If you prefer to have your questions or bugs resolved by a call, you can request a meeting while the ticket is being resolved.

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